Returns & Exchanges

Policies

• Refunds will be made for all merchandise in original, unused condition within 30 days of the date of delivery.

            Start your Return Request here.

• Refunds will be given in the original form of payment.
• Merchandise indicated as "Final sale" cannot be returned. If a return is made on a final sale item the refund will not be processed.
• Shipping and handling costs and any other charges are non-refundable.
• Refund will include the cost of the item, plus any applicable sales tax.
• PayPal purchases may not be returned to Karl Lagerfeld Paris store locations.
• Price adjustments will be honored within 14 days of purchase.
• If you have any other questions, please feel free to Contact Us and we will be happy to provide one for you.

How to Return an Item

Repack the item you wish to return in its original packaging with the original tags still attached. Please be sure to include the return form provided with your return request inside the return package.

Start Your Return Request Here

Please record the tracking number used from the label for your records. If our label is used, a charge of $6 will be deducted from your refund. Alternatively, you may use any traceable method of shipment.

Final Sale Items

Merchandise indicated as "Final Sale" cannot be returned. If a return is made on a final sale item, the refund will not be processed.

How to Exchange an Item

Please return the item you wish to exchange, and place a new order for the replacement item.

Incorrect Orders or Damaged Products

If a product is shipped incorrectly or arrives damaged, please Contact Us for us to review and we will replace that item or accept a return and provide a full refund.

Gift Returns

All returns will be credited to the original form of payment.

U.S. Territory Customers:

Please ship via an insured and traceable carrier. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have that amount refunded.

International Customers:

Start your International Return here

We accept international returns if your request is within 30 days of receipt of delivery. Please note that you will be responsible for any return shipping fees. We do not reimburse any duties or local taxes.

We do not accept international exchanges. If you need to exchange an item you will need to request a return, ship the item back at your expense, and purchase the replacement item as a new order on our site. Note: applicable vat tax or other duties and fees as well as shipping will be charged on the replacement item.

If you receive an incorrect or damaged product, please contact us within 7 business days of receipt of your order with images of the item. Note: a replacement cannot be shipped if we are not contacted within the 7-business day window. We are not liable for lost returned packages. Please retain a copy of your return tracking numbers to ensure receipt of your delivery.